BPO


A large worker's compensation third-party administrator (TPA) on the West Coast was looking to reduce costs and increase employee productivity by outsourcing their mailroom operations and going paperless. Pride BPO designed and implemented a fully outsourced solution utilizing both onsite and offshore delivery to administer the sorting, scanning and indexing of approximately 30,000 documents per month. Pride BPO was able to minimize expenses by utilizing the client’s existing systems and infrastructure. The fully outsourced solution reduced cost by more than 40%.